February 10, 2010
Subject: An incredible, impressive experience with your dealership
My wife and I purchased our 2010 Honda Pilot from your dealership on Tuesday, February 9, and I wanted to let you know how extremely impressed we were with the superior level of service and attention we received, as well as the quality and pride we noticed from the associates we met during our experience.
To give you some idea where we are coming from, our entire family are loyal Honda owners. Grandparents, parents, and my wife and I will only drive Honda vehicles, so what we drive isn't as important as where we buy it from. In just my own personal experience I have purchase Hondas from both John Eagle Honda and Honda Cars of McKinney, and now David McDavid Honda of Frisco. However, this is the very first time I've ever written a letter of thanks and appreciation to any Honda dealership.
Our "salesman," Mark Ladd, was more than just a salesman, he was a true and genuine friend. From the moment he called me after submitting a price quote request on your website to when we drove away in our new Honda the very next day, he really treated us with the utmost respect and courtesy. I've never considered the car-buying experience to be very enjoyable, even when buying a Honda, but I can honestly say this was truly a pleasant process. Mark understood our needs for a new car, carefully explained the benefits of a Pilot, and guided us through the buying process with a unique and refreshing candor completely unmatched by any other salesman we've ever encountered.
Mark's quality of service was not our only experience that was memorable, to our surprise.
The Delivery Coordinator, Brian Billingsley, was a surprise altogether. I've never experienced having someone show me in precise detail all of the benefits and features of my new Honda purchase. I'm not talking about the obvious features of how the Pilot's 3rd and 2nd rows lay completely flat to maximize cargo capacity. I'm talking about the impressive, little known but important features that other car buyers at other dealerships would go months and maybe years never knowing exactly what their Honda was fully capable of. As Brian proceeded to explain the safety features, the comfort features, the efficiency features, and so on, I began to believe we were really getting an incredible deal on our new Honda. Driving off the lot, I felt as if I knew exactly everything there was to know about the Pilot. Sure, all vehicles come with 200-300 pages of instruction manuals, but to have a personal tour carefully explaining every inch of the vehicle, I quickly realized incredible value in my purchase as well as in the personal touch Brian gives every customer that he meets and who drives off with a new Honda from your dealership.
There was one more memorable experience, one with the representative from the finance department, but to be honest, he was so good at his job, so efficient, so expedient, that in the 10 minutes it took him to complete our paperwork and "seal the deal," I completely forgot his name! I'd like to think it was your dealership's fault for having so many incredible associates that at any other dealership, just one of these people would stand out in a crowd. But when your entire dealership is filled with caring, devoted, proud, attentive and efficient people, the unfortunate reality is a customer can really be disoriented from a level of service that is absolutely extinct in this day and age. Thank you again, Mark, Brian, and all of the employees of David McDavid Honda of Frisco.
Loyal customers of your dealership for life,
Customer -- Chris and Diana B.
Salesperson -- Mark Ladd
March 9, 2010
I've mentioned you to several members of my family. This was definitely the easiest/pain free car purchase we've ever had.Thanks for all of your help.
Customer -- JD B.
Salesperson -- Joe Nagy
March 24, 2010
I wanted to take a minute to explain how pleased I am with the buying experience I had yesterday evening at the McDavid Honda of Frisco location. I began with an internet query to look for a specific vehicle in the North Dallas area. I found a great match at the location above and emailed for more information. Keith Burr responded very quckly and provided the information I needed. He also answered several more questions I had and invited me to meet him to see the vehicle. This was a Saturday and it was snowing pretty heavily for Texas outside but Keith didn't mind walking me around the car lot and showing me the features of the vehicle. We talked for hours even after closing time so he could make sure all my questions were answered. I had his full attention for a few hours. I came to the easy decision to purchase that very night and Keith made the paperwork quick and painless. I drove away very satisfied and am still very satisfied with my decision and the way I was treated by Keith.
Thank you and your team for understanding your customers and 'doing it right'. I will certainly recommend Keith and the McDavid team when I discuss my new car with friends.
Thanks again,
Customer -- John G.
Salesperson -- Keith Burr
March 29, 2010
Excellent does not begin to describe it. Ok…maybe it begins to describe it, but it doesn’t quite do the service department justice. Matt Kail took excellent care of me. Letting me know what to expect, how quickly it could be done an how long it might take. (In this case, we were working with a 3rd party extended warranty through Car Max, so David McDavid did not have full control over the time line.) He was always friendly and very helpful and informative, and did just a superb job of setting expectations…never over-promising how quickly the process would run. Furthermore, because the process did take longer that either of us would have liked, David McDavid stepped in and supplemented the difference in the car rental between what the extended warranty covered and the actual cost. And did so without bragging about it…which is pretty impressive. That alone saved me a good deal of money and probably frustration. Matt made it easy for me to deal with David McDavid. And when Matt wasn’t in, I could always find somebody who could look up what you guys were doing for me and try to help me out. No; "That ain’t my customer, man!” Definitely a team effort. And to the folks who I never saw…the ones who did the actual work on the vehicle, kudos should go out to them as well. The van drives smoother, and I know it has to be safer. I am sure they get busted anytime something is less than perfect. Well, I will tell you, I have no complaints. And the car wash before I got it back was just icing on top of the cake. (I know, that’s not exclusive to David McDavid, but it is still a nice touch.)I broke a tire. (It’s a “run flat” tire…broke seems appropriate.) Brought it in. Got it fixed/replaced, and in the process, your techs noticed the shot transmission, blown catalytic converter and that three of four engine mounts were broken. I got to admit, if I hadn’t had the extended warranty, emotionally, I would have been going, “could you not have found anything else wrong with it!” (You know how that goes. Bring it in for one thing and they find five grand of additional repairs that need to be done. Not an easy pill to swallow.) The warranty made the pain of the expense a lot easier to deal with. And Matt had good things to say about the warranty, which made me feel better. But warranty or not, you guys did excellent work. Your team did a great job. And I am very satisfied with the work done and the way I was treated. How satisfied, you might ask. Satisfied enough that I wouldn’t hesitate to bring the vehicle back in for something other than the tires. (On the tires, I don’t have a lot of choices…you are one of the few folks that work with the “run flat” tires. So bringing to you for the tires is not really a testament to how you treat your customers. Though it is a testament to the services you offer. Please extend my gratitude to Matt, who was the face of David McDavid for most of this transaction, and the rest of the team that helps separate David McDavid from the competition.
Thanks
Customer -- Michael W.
Service advisor -- Matt Kail
April 8, 2010
I wanted to drop you a quick note to let you know how wonderfully I was treated at David McDavid Honda in Frisco this past weekend. Rusty Hill and Sam Saidzadeh were simply awesome to deal with and I wouldn’t be the proud owner of a gorgeous 2010 Civic EX-L Coupe without them! From start to finish, Rusty and Sam were super friendly and very down to earth. I couldn’t have asked for two better people to help me through this process. I absolutely didn’t want a young, pushy salesman and as soon as I heard Rusty’s voice on the phone I knew he was someone I wanted to do business with. He is such a honest and great guy to deal with, it was easy to believe that he wanted me to have the car I wanted as much as I did. Once I got the price I wanted on my trade-in Accord and the new Civic – and get those prices I did!! – I then went to the scariest part of the whole deal: The Finance Office. Luckily, Sam was fantastic to deal with and my luck went from good to great when I was approved for the awesome interest rate I wanted. I was so excited, I double high-fived Sam and practically skipped out of his office, almost having forgot I just signed my life away.
I really cannot express enough how much of an impression Rusty and Sam made on me. As this is my third new car purchase, I can say without a doubt I wish it had always been this easy. These two gentlemen know how to treat a customer, and even better, they know to treat a young, woman buyer with the same courtesy, respect and intelligence as you would any other customer… maybe even more so!!
I will refer everyone I can to those guys, as you really have a couple of wonderful people on your hands.
Sincerely (with double high-fives!),
Customer -- Laura V.
Salesperson -- Rusty Hill
Finance Manager -- Sam Saidzadeh
April 19, 2010
Mr. Odom:
Just wanted to let you know that Mike Myers made my week. He (and DMD Honda) did such a great job on servicing our car that my husband said, "Next time I buy a car, I am going there.
What did he do?
Lots of communication, including introducing me to the master mechanic who would do the work (timing belt, etc) on my car.
Did everything he could to make the price reasonable--and then the invoice was the price he quoted.
Got me a rental car for a day. (My husband was stranded at the airport, so then I could go bring him his keys.)
Finally--went to Enterprise this morning to retrieve the garage door opener I left in the rental car.
Kudos to Mike.
PS. All this and you washed my Honda Pilot too -- thank you, it needed it.
Customer -- Dianna H.
Service Advisor -- Mike Myers
May 19, 2010
I have been working with Joe for several months trying to find a vehicle that would work for me. Joe was awesome during this process. After I purchased my vehicle, Joe continued his excellent service the next day by following up and taking care of a remaining issue. I will be referring friends and family to Joe in the future.
Customer -- David C.
Salesperson -- Joe Nagy
May 14, 2010
It was great to meet you and others on staff when I was in the dealership on Friday, May7th. I didn’t think I would be leaving with a new car, as I came in merely to investigate my options when moving from a lease situation to a purchase. I have been leasing since 1998 when I got my first Honda. Due to life circumstances and the Obama administration, I have been concerned about getting a car paid for before I have to retire and can’t afford a car payment. Now I just have to live long enough to get my 5th Honda paid for!Keith proved to be a great salesman to work with. He was patient, informative and determined I was going to have a car before the evening was over. From a salesmanship standpoint I think he did all the right things. From a consumer standpoint he allowed me to speak my mind, express my requirements and reach my comfort level. There were a few points I didn’t understand and he patiently explained them to me more than once. I can recommend Keith without hesitation to any potential car buyer I encounter. Joshua Gabbai is a very personable young man. Although I didn’t purchase any after market items he made a good professional attempt and explained various adds, their benefits and costs. There are definitely items I would like to have and cost was the only deterrent. I didn’t get the name of the young lady in finance. She is very efficient and streamlines this part of the buying experience. She offered the gap insurance and the extended warranty and explained both. At this point I was not happy as I learned the payment was not exactly what I was told it would be. The difference was not much, but for me, it was the principal of the matter. At the point she understood that I really was NOT happy, she did what was necessary to adjust the payment to the amount I had agreed to. The individuals who assisted me were knowledgeable and professional. Aside from the normal angst of working out a car deal, I have to say my experience was a good one. I will be pleased to refer anyone I know who is in the market for a new vehicle. I look forward to a call and making the appointment to get my new car all dressed up with the tint, pin stripe, mud guards and visor for the sunroof.
Customer -- Jane J.
Salesperson -- Keith Burr
December 7, 2009
Everyone was very kind and informative. Lexx was amazing. He wasn't a high pressure salesman. We didn't return to the Dealership in Denton because they were high pressure and not very nice. Lexx did make sure to let me know of all my options, and did try to upsale, which is understandable but he wasn't pushy. Even though we didn't buy a very expensive model we were treated like VIP by everyone and that made our decision a lot easier. Its my very first new car and I love it!
Customer -- Shaharzade E.
Salesperson -- Lexx Woodard
May 7, 2010
Lou has been terrific at handing my request - quick and efficient. Thanks for the follow up.
Customer -- Vlad M.
Salesperson -- Lou Brockman
April 25, 2010
Yes enjoyed Lou very much and McDavid Honda haven’t bought a car yet probably middle of May and yes I will be buying from you guys.
Customer -- Quentin M.
Salesperson -- Lou Brockman
January 26, 2010
David McDavid Leadership,
I wanted to take a moment and share with you how satisfied my wife and I were with our recent purchasing experience at David McDavid Honda dealer in Frisco. Living in Coppell we have a dealer in Lewisville that services our 1999 Accord (son’s car). We’ve always liked their service department, but was not impressed with the sales staff or inventory when we started our recent replacement purchase . We saw your dealership on our way to IKEA and thought we’d stop in. I met Ms. Candy Grantham who showed us the CRV-EXL. The color I wanted was located and arrived a day or two later. I stopped by with my wife that evening and was pleasantly surprised to consummate the transaction then and there. Ms. Candy introduced me to Brian Billingsley who sat us down and began to explain the Navigation, Bluetooth and Voice Controls systems. I was a little overwhelmed by all of the information but Brian reassured me that I could call him anytime with questions. I’ve taken him up on that offer already. After Brian, Ms. Candy took us to finance where we met Ms. Olsen. She patently explained the programs that were available to us. Since this is our third Honda and one we plan on keeping we wanted some level of balancing out unknown risk over time. We took several programs that were offered and received a very competitive financing rate. As with Brian I did have a few question the next day so I called and left a message. Ms. Olsen promptly returned my call and cheerfully answered all of my questions. Congratulation! You’ve brought together a great team that is well trained and dedicated to a high quality of Customer Service. This experience is what separated you from your competitors.Please share my sincerest thanks on a job well done with Ms. Candy, Rev., and Ms. Olsen.
Customer -- Kevin E.
Salesperson -- Candy Grantham
Delivery -- Brian Billingsley
Finance -- Tammy Olson
April 24, 2010
Yes! Mark has been very responsive to my specific requests. In fact, I have been inundated with replies from dealerships and Mark stands out for his professionalism and willingness to work with my stated requests thus far.
Customer -- Brandon L.
Salesperson -- Mark Ladd
April 17, 2010
You were a pleasure to work with. Thank you! It’s a great car, and we got it in the garage with an inch or two to spare. I hope you have a great day today without having to stay too late tonight.
Customer -- Diane S.
Salesperson – James
April 3, 2010
I bought the CR-V from Ruslan :) He was great! Tell him thanks for all his help.
Customer -- Pamela L.
Salesperson – Ruslan Ganeyev
April 3, 2010
Thank you, Lou. We are very pleased with the Civic and enjoyed driving it yesterday. I appreciate all your efforts & explanations and we'll be in touch with any questions. Have a wonderful Easter.
Customer -- Sheila M.
Salesperson -- Lou Brockman
March 29, 2010
I wanted to take a few minutes to tell you what a great purchasing experience I had with Mark Ladd at David McDavid Honda this past week (Saturday to Saturday). This is my second purchasing experience in working with Mark and he is simply great to work with and the main reason I keep coming to your dealership to do business. Mark makes the whole buying experience easy from the very first internet contact to driving it off the lot! I think Mark has all the qualities that I would want and be looking for if I were in your business. Mark is quick to respond, accurate, patient, and trustworthy and that is why I will return to your dealership on my next lease/purchase in the coming years.
Thanks Mark for a great shopping experience!!
Customer -- Raymond V.
Salesperson -- Mark Ladd
March 15, 2010
On Monday, March 15, 2010, I purchased a 2010 Honda Accord EX-L V6 sedan from your dealership. I write today to express my gratitude to you and your staff for a job well done. While negotiating a sale is always difficult, your staff did it with a fantastic attitude and with great dignity. Please extend my thanks to the gentlemen in particular who assisted me with my purchase, beginning with Lou Brockman and John Valle. Lou promptly contacted me as a result of my internet inquiry, maintained close contact between initial conversations to the day after the sale, and worked really hard to come to an agreement. John was instrumental in providing a fantastic overall impression of the dealership during the test drive. Others who worked very diligently to close the deal were Vilen in the back sales office and Rob Tharp in negotiating the final agreement. Both of these gentlemen had to crunch the numbers several times, and ultimately found a way to pull off the deal. While waiting for final paperwork and delivery, Josh skillfully reviewed accessory options with me. Ethan Lee provided excellent information and quick service in the finance department office, putting the finishing touches on the paperwork and signatures. Every person I met or dealt with during this transaction was positive, friendly, and upbeat – even at closing time and after hard negotiations, making this one of the most rewarding car-buying events for me and my family. It is a testament to the reputation of the McDavid family. Thank you again for working so hard to make the deal happen.
Appreciatively, Jim H.
Salespersons -- Lou Brockman, John Valle
March 13, 2010
First, I want to tell you that Serghei did an excellent job of answering all my questions. He could not have presented the Honda in a more favorable light. Please thank him for his time and help to me.
Customer -- Harriett S.
Salesperson -- Serghei Medushevski
March 5, 2010
Dear Sirs,
Just wanted you to know what a very pleasant experience I had over the lastcouple of days while purchasing one of your pre-owned Accords from KeithBurr and his manager Michael. They were both quite professional, each knewtheir jobs extremely well, and did everything they could to expedite thedelivery and details needed to complete this transaction. Keith never gaveup on me - and kept giving me that personal attention until I finally saidyes! And even Sam, back in Finance, did his job well enough to sell me on one ofyour extended warranties.Thank you for having such professionals on your staff there at McDavid Hondain Frisco, and I am sure you will be seeing me again when I need anotherautomobile.
Customer -- Bill M.
Salesperson -- Keith Burr
February 19, 2010
I wish to advise you of how pleased my wife and I are having purchased our Honda Civic recently from your dealership. I was greeted first by Mr. Lou Brockman and felt extremely comfortable with Lou during all my visits at your location. His expertise landed me a very nice Honda, which I consider the automobile that will provide us what we were looking for in a new car. I thank you for the professionalism and honesty I felt I was getting from Mr. Brockman. I am satisfied and happy as the way I feel presently, having purchased our Honda from your dealership. Thank you so much.
Customer -- Mr. and Mrs. Rick D.
Salesperson -- Lou Brockman
January 5, 2010
Just wanted to let you know that yesterday, January 4th, I bought a new 2010 Honda Accord through Lou Brockman at your Frisco store. Mr. Brockman made the buying experience very easy and pleasant. He is very knowledgeable of his products and has a way of making you feel right at ease. He is definitely an asset to your corporation. Thanks for the experience Lou and will be sure to send others your way if I know they are in the market for an automobile.
Customer -- Mitzi B.
Salesperson -- Lou Brockman
January 4, 2010
I’m pleased to say that my experience with Moe was entirely positive. He handled the entire transaction professionally and efficiently. He helped to make the car buying experience considerably less frustrating than I had expected. I will gladly recommend Mo and your dealership to others.
Customer -- Ed H.
Salesperson -- Moe Montazeri
December 27, 2009
David-
Rusty has answered every question I've thrown his way. I'm completely satisfied with my McDavid experience. Thanks!
Customer -- Bill W.
Salesperson -- Rusty Hill
December 26, 2009
Mr. Cheney,
My buying experience with David McDavid Honda and Jim Rutelonis was one of the smoothest and easiest I've ever had. I would also like to thank Brian Billingsley for taking the time to show my wife and I all the features on our new vehicles.
Customer -- Rusty W.
Salesperson -- Jim Rutelonis
Delivery -- Brian Billingsley
December 10, 2009
Lou,
It was a pleasure doing business with you. You are an interesting man and made my purchase of a new Honda a pleasant one.
Customer -- Bess S.
Salesperson -- Lou Brockman
November 5, 2009
I recently purchased a car from Keith at your dealership. I just wanted you to know that Keith really made me and my husband enjoy the car buying experience. He was persistent but professional and we never once felt pressured or mislead.
Thanks to Keith we are happy Honda owners now!
Customer -- Kristi R.
Salesperson -- Keith Burr
November 3, 2009
We wanted to write on behalf of an employee of yours, Keith Burr. We purchased a 2006 Honda Pilot from your Used Car division a couple of weeks ago. It was the most pleasant car buying experience we have had with a local DFW dealership - and all of it because of Mr. Burr. He has a very kind demeanor and tones down the "over the top salesman stuff" to enable customers to feel like they are being listened to and treated with respect. Keith proved to be a wonderful exception to the car salesman cliché, and he has ensured that we will be visiting your dealership again in the future. Please send him our thanks and best wishes.
Thank you very much.
Regards, Leslie L.
Salesperson -- Keith Burr
October 25, 2009
The vehicle that Joe and I have been conversing has been purchased; all matters were handled to my satisfaction.
Customer -- Mario E.
Salesperson -- Joe Nagy
September 14, 2009
David,
Hi! I don’t know if I’ve met you or not but I just bought a car from your used lot. Keith Burr is my salesman and I wanted to acknowledge him for the hard work he has done for me. I know I’m one of those” hard to please” customers and he has done a great job! As a matter of fact, he still is! The alignment is out on the car I bought and he made sure to tell me to bring it back up there and they will get me a loaner car while they get it fixed. That is impressive. A lot of times, once the sale is done, you never even hear from your salesman again. My check has cleared the bank and he is still making sure everything is right with the car. I really appreciate that and wanted to let you know that Keith has gone above and beyond my expectations and I will definitely recommend him to anyone I know looking to buy a car.
Customer -- Jennifer H.
Salesperson -- Keith Burr
September 14, 2009
Just wanted to let you know that we had a great customer experience. We bought a Honda Accord 3 mos after a Pilot purchase. You guys have been great. Jason was a knowledgeable and helpful salesperson. Brian was an unbelievable help in the delivery process - he know everything about these vehicles and even helped us figure out the locks on the pilot (which we've had for a while so he did not have to do that).
Above and beyond!
Customer -- Chris C.
Salesperson -- Jason
Delivery -- Brian Billingsley
September 9, 2009
Thank you for a great event last night! I learned a lot and appreciate the great service attitude at McDavid Frisco. I also wanted to let you know about my experience with your staff. First of all Rev Brian. Wow, it is simply amazing to see how much he knows about the vehicles and his willingness to demonstrate all the features of my Pilot Touring. I'm not a super tech person so he spent well over an hour with me. What a great resource he is to new owners like me! I also want to commend our salesman, Jeff. My husband was involved in all the negotiation process and I just came to pick up the car. He is so friendly and helpful. When I came back for my appt with Rev. Brian there were a few little things that needed replacing (that we didn't notice at 11pm) and Jeff was quick to fix everything. Also, yesterday when I was there for the dinner he immediately came over to say hi and put my license plates on for me while I went inside.
Customer -- Jesse Z.
Salesperson -- Jeff
Delivery -- Brian Billingsley
September 4, 2009
I wanted to thank you for working hard on our used Tahoe deal. I am enjoying the Tahoe and enjoyed your dealership. We will send you as many referrals possible. Keith was also very helpful as our salesman and he went the extra mile to be sure we were happy. I have an employee that is thinking about a new Honda. I have given him Keith’s information so hopefully he will be buying a new pilot from you very soon.
Customer -- Russell S.
Salesperson -- Keith Burr
